Privacy Policy

Last updated: 28 October 2026

This Privacy Policy explains how Rainbet (“we”, “us”, “our”) collects, uses, discloses, stores, and protects personal information when you access or use our services, register an account, make a deposit or withdrawal, participate in games or promotions, contact customer support, or otherwise interact with us.

This Privacy Policy applies to users located in Australia and is intended to be read together with our Terms and Conditions, Cookie Policy, responsible gambling information, and any other supplemental notices that we may provide from time to time.

1. Who We Are

Rainbet operates an online gambling service and acts as the data controller for the personal information collected in connection with the services we provide, except where otherwise stated in a specific notice or where another entity determines the purposes and means of processing.

For privacy-related questions, requests, or complaints, you may contact us using the contact details provided in the “Contact Us” section below.

2. Personal Information We Collect

We may collect the following categories of personal information, depending on how you use our services and the choices you make:

• Identity information: full name, date of birth, gender, nationality, and other identifying details.
• Contact information: email address, telephone number, residential address, and mailing address.
• Account information: username, password, account preferences, language settings, communication preferences, and account status.
• Verification information: copies of identification documents, proof of address, source of funds information, tax residency details, and other information required for know-your-customer, anti-money laundering, age verification, or other legal checks.
• Financial information: deposit and withdrawal details, payment method information, billing records, transaction history, and wallet or account identifiers used for payments.
• Gaming and activity information: game play records, bets placed, winnings and losses, session duration, wagering history, bonus usage, self-exclusion choices, limits, and responsible gambling interactions.
• Technical information: IP address, device identifiers, browser type, operating system, device model, language settings, time zone, log files, crash data, and diagnostic information.
• Usage information: pages visited, features used, time spent on pages, clicks, referring pages, and interaction patterns.
• Marketing information: your subscription status, campaign engagement, promotion preferences, and consent choices.
• Communication information: records of correspondence with our support team, including chats, emails, call notes, and complaint records.
• Special categories and sensitive information: to the extent permitted by law and where necessary, we may process information relevant to responsible gambling, identity verification, or legal compliance, which may include sensitive information in limited circumstances.

3. How We Collect Personal Information

We may collect personal information in the following ways:

• directly from you when you register, verify your account, make transactions, contact us, or otherwise use our services;
• automatically through our website, apps, devices, cookies, and similar technologies;
• from payment service providers, identity verification providers, fraud prevention partners, and other service providers;
• from publicly available sources and third parties where permitted by law;
• from regulators, law enforcement agencies, dispute resolution bodies, and self-exclusion or responsible gambling systems where required or permitted by law.

4. Why We Use Personal Information

We use personal information for the following purposes:

• to create and manage your account;
• to verify your identity, age, location, and eligibility to use our services;
• to provide games, promotions, loyalty features, and customer support;
• to process deposits, withdrawals, refunds, and other financial transactions;
• to prevent fraud, cheating, money laundering, abuse, chargebacks, and other unlawful or harmful activity;
• to comply with legal and regulatory obligations, including recordkeeping and reporting requirements;
• to enforce our terms, policies, and game rules;
• to monitor and improve our services, systems, security, and user experience;
• to personalize content and offers where permitted;
• to conduct analytics, testing, and service optimisation;
• to manage responsible gambling measures, including risk monitoring, limits, cooling-off, and self-exclusion support;
• to send service messages, administrative notices, and, where permitted, marketing communications;
• to handle complaints, disputes, and legal claims;
• to protect our rights, our users, and the integrity of our platform.

5. Legal Bases for Processing

Where applicable, we process personal information on one or more of the following legal bases:

• Performance of a contract: to provide services you request and to manage your account;
• Legal obligation: to comply with applicable laws, regulations, licensing requirements, tax obligations, identity checks, anti-money laundering rules, and other legal duties;
• Legitimate interests: to operate, secure, improve, and protect our services, prevent misuse, and manage business operations, provided such interests are not overridden by your rights and interests;
• Consent: where required for cookies, marketing, or certain optional processing activities;
• Vital interests: in rare cases, to protect the safety of a person;
• Public interest or other lawful grounds: where applicable under Australian law or other relevant law.

6. Cookies and Similar Technologies

We use cookies, SDKs, pixels, local storage, and similar technologies to operate our services, remember your preferences, improve performance, measure the effectiveness of content, detect fraud, and support analytics and marketing activities.

Cookies may be strictly necessary, functional, analytical, or marketing-related. You can control cookies through your browser settings and, where available, through our cookie preferences tool. If you disable certain cookies, some parts of the service may not function properly.

7. Disclosure of Personal Information

We may disclose personal information to the following categories of recipients where necessary and lawful:

• our affiliates, group companies, directors, officers, employees, and authorised personnel;
• payment processors, banks, card issuers, digital wallet providers, and other financial service partners;
• identity verification, age verification, fraud prevention, and AML service providers;
• IT hosting providers, software providers, cloud service providers, data storage providers, and security vendors;
• customer support and communications service providers;
• analytics, testing, and business intelligence providers;
• marketing and advertising service providers, where permitted;
• professional advisers, auditors, accountants, insurers, and legal counsel;
• regulators, licensing bodies, government authorities, law enforcement agencies, courts, tribunals, and dispute resolution bodies;
• self-exclusion databases, responsible gambling organisations, and harm-prevention services where required or permitted;
• any other person to whom you expressly request or authorise us to disclose information;
• a purchaser, successor, or prospective acquirer in connection with a merger, reorganisation, sale, transfer, or other business transaction.

8. International Data Transfers

Your personal information may be stored and processed in countries outside Australia, including countries where our service providers, partners, or group companies operate. These jurisdictions may have different privacy and data protection laws than Australia.

Where we transfer personal information internationally, we take reasonable steps to ensure that the recipient protects the information in a manner consistent with applicable privacy and security standards and, where required, we use appropriate contractual or organisational safeguards.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, tax, regulatory, licensing, dispute resolution, fraud prevention, and responsible gambling obligations.

The retention period depends on the nature of the information, the reason for processing, legal requirements, and our need to defend legal claims or investigate misconduct. When personal information is no longer required, we will delete, anonymise, or securely archive it in accordance with our retention practices and applicable law.

10. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include encryption, access controls, authentication mechanisms, monitoring tools, secure hosting, staff confidentiality obligations, and security testing.

No online system is completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

11. Your Rights and Choices

Depending on your location and the applicable law, you may have some or all of the following rights regarding your personal information:

• the right to access the personal information we hold about you;
• the right to request correction of inaccurate, incomplete, or outdated information;
• the right to request deletion of certain information, subject to legal and operational limitations;
• the right to object to or restrict certain processing;
• the right to withdraw consent where processing is based on consent;
• the right to request a copy of your information in a portable format, where applicable;
• the right to opt out of marketing communications;
• the right to make a complaint to the relevant privacy regulator.

Some rights may not apply in all circumstances, especially where we must keep information to comply with legal obligations, prevent fraud, support responsible gambling, resolve disputes, or enforce our rights.

12. Access and Correction Requests

If you would like to request access to, or correction of, your personal information, please contact us using the details below. We may need to verify your identity before responding to your request.

We will respond within a reasonable period and in accordance with applicable law. If we cannot fulfil part or all of your request, we will explain the reasons where permitted by law.

13. Marketing Communications

Where permitted, we may send you promotional communications about bonuses, offers, tournaments, updates, and other information that may be of interest to you. You can opt out of marketing emails at any time by using the unsubscribe instructions in the message or by contacting us directly.

Even if you opt out of marketing, we may still send you essential service messages, account notifications, legal notices, security alerts, and responsible gambling communications.

14. Responsible Gambling and Harm Minimisation

We are committed to supporting responsible gambling and may process personal information to identify risk indicators, apply limits, provide safer gambling tools, and comply with self-exclusion or exclusion-related obligations.

We may use your information to:

• monitor play patterns and detect signs of harm;
• contact you with responsible gambling messages where appropriate;
• apply account limits, restrictions, or cooling-off measures;
• honour self-exclusion requests and related controls;
• meet regulatory and harm-minimisation obligations.

If you need gambling support in Australia, you may contact Gambling Help Online at 1800 858 858 for confidential support and information. You may also consider using local self-exclusion or counselling services available in your state or territory.

15. Children and Minors

Our services are intended only for adults who are of legal gambling age in their jurisdiction. We do not knowingly collect personal information from anyone under the age required to use our services.

If we become aware that a minor has provided personal information, we will take reasonable steps to delete that information and, where appropriate, close the relevant account.

16. Third-Party Services and Aggregated Data

Our services may interact with third-party systems such as payment networks, identity services, device fingerprinting tools, analytics systems, or communication tools. Those third parties may process information under their own privacy policies and legal obligations.

We may also use aggregated, de-identified, or statistical information for analytics, reporting, business planning, product development, and security. Where information is de-identified, we will take reasonable steps to keep it de-identified and will not attempt to re-identify it except where permitted by law.

17. Automated Decision-Making

We may use automated tools and systems to support fraud detection, security monitoring, responsible gambling controls, bonus abuse prevention, and compliance screening. In some cases, these systems may affect your access to certain features, transactions, or promotions.

Where required by law, we will provide meaningful information about the logic involved and the significance and consequences of such processing, and where appropriate we will offer a way to request human review.

18. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter quickly and fairly.

If you are not satisfied with our response and you are entitled to do so under applicable law, you may lodge a complaint with the relevant privacy regulator in your jurisdiction. In Australia, this may include the Office of the Australian Information Commissioner.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, technology, or regulatory expectations. Any updated version will be posted on the relevant page and will take effect from the date stated at the top of the policy, unless otherwise required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

20. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or need help regarding privacy or responsible gambling, please contact us through the customer support channels available in your account area or by email at the official support contact shown on our website.

For privacy requests, please include your full name, registered email address, account username if applicable, and a clear description of your request so we can respond efficiently.

21. Additional Australian Privacy Statement

Where the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles apply, we will handle personal information in accordance with those requirements. If there is any inconsistency between this Privacy Policy and applicable law, the law will prevail to the extent of the inconsistency.

Nothing in this Privacy Policy limits any rights you may have under applicable privacy, consumer, gambling, anti-money laundering, or other laws that cannot be excluded or limited by agreement.