Responsible Gambling

Effective date: 28 October 2026

At Rainbet, we are committed to promoting safer gambling and helping players make informed, controlled, and responsible decisions. Gambling should always be treated as entertainment, not as a way to make money, solve financial problems, or recover losses.

This Responsible Gambling policy applies to customers in Australia and is intended to support safer play, reduce the risk of gambling-related harm, and provide clear pathways to help when gambling stops being fun or starts causing concern.

1. Our commitment to responsible gambling

Rainbet supports responsible gambling by encouraging customers to:

• gamble only with money they can afford to lose;
• set time and spending limits before playing;
• take regular breaks;
• avoid gambling when upset, stressed, angry, anxious, intoxicated, or tired;
• never chase losses;
• never borrow money to gamble;
• keep gambling separate from household bills, rent, food, and other essential expenses;
• seek support early if gambling becomes difficult to control.

We aim to provide a safer gambling environment through awareness, monitoring, intervention where appropriate, and access to support information.

2. Important warning signs of gambling harm

You may be at risk of gambling harm if you:

• spend more time or money gambling than you intended;
• try to win back losses by continuing to gamble;
• feel restless, irritable, or anxious when you are not gambling;
• hide gambling activity from family or friends;
• lie about how much you gamble;
• miss work, study, or family responsibilities because of gambling;
• borrow, sell, or use money meant for essentials to gamble;
• gamble to escape stress, loneliness, or negative emotions;
• argue with others because of gambling;
• feel guilt, shame, or regret after gambling.

If any of these apply to you, it may be time to take a break and seek support.

3. Safer gambling tools and controls

To help you stay in control, Rainbet encourages the use of practical limits and self-management tools. Depending on account features available at the time of use, these may include:

• deposit limits;
• loss limits;
• wagering limits;
• session time reminders;
• cooling-off periods;
• temporary account pauses;
• permanent self-exclusion.

If you are unsure how to use any available control feature, you should stop gambling and contact support before continuing.

4. Taking a break from gambling

If gambling no longer feels safe or enjoyable, taking a break can help you regain control. A break may be short-term or long-term, depending on your circumstances.

We encourage you to consider a break if you:

• feel you are gambling too often;
• have increased your deposits or stakes;
• are gambling after emotional stress;
• have tried to stop but found it difficult;
• are worried about your finances or your behavior.

During a break, avoid logging in to gamble, remove gambling-related apps or shortcuts, and ask a trusted person to help you stay on track.

5. Self-exclusion

Self-exclusion is a serious and effective way to stop gambling for a chosen period of time or permanently. If you believe gambling is affecting your wellbeing, you should consider self-exclusion immediately.

For customers in Australia, the national self-exclusion register for licensed online and phone wagering services is BetStop – the National Self-Exclusion Register, a free Australian Government service that allows eligible users to exclude themselves from all licensed Australian online and phone wagering providers in a single process. Registration can be for a minimum of three months up to a lifetime. While registered, wagering providers must not open an account for you, allow you to place bets, or send you marketing material.

Important note: self-exclusion should be viewed as a protective measure, not a challenge to overcome. If you self-exclude, do not attempt to open new accounts or use someone else’s details to gamble.

6. When gambling may no longer be safe

You should stop gambling and seek help immediately if you:

• feel unable to control your gambling;
• are gambling with money needed for essentials;
• feel distressed, depressed, or hopeless because of gambling;
• are lying to family, friends, or partners about gambling;
• have debts or unpaid bills because of gambling;
• have thought about harming yourself because of gambling-related stress.

If you are in immediate danger or thinking about self-harm, call emergency services now. If you need urgent emotional support in Australia, contact Lifeline on 13 11 14.

7. How to reduce your risk

You can lower the risk of gambling harm by following these practical steps:

• set a strict budget before you start;
• never gamble with borrowed money;
• keep separate accounts for bills and gambling;
• set a timer and stick to it;
• avoid gambling when drinking alcohol or using drugs;
• do not gamble when emotional or tired;
• stop after losses instead of trying to recover them;
• take regular days off from gambling;
• share your limits with someone you trust;
• track every deposit and loss honestly.

8. Protecting minors and vulnerable persons

Gambling is not suitable for minors. Anyone under the legal age must not create an account or use gambling services. If you share devices or household internet access, you should take reasonable steps to prevent underage access.

If you live with someone who is vulnerable to gambling harm, consider additional safeguards such as device controls, account privacy, and financial oversight. Do not allow another person to use your account.

9. Financial responsibility

Gambling should never interfere with your ability to pay for essentials. If you are using credit, savings intended for necessities, or borrowed money to gamble, stop immediately and seek financial counselling.

Warning signs of financial harm may include:

• missed rent or mortgage payments;
• overdrawn bank accounts;
• maxed-out cards or loans;
• selling personal items to continue gambling;
• difficulty explaining where money has gone;
• arguments with family about money.

10. Support for family and friends

Gambling harm often affects partners, family members, and friends as well as the person gambling. If someone else’s gambling is affecting you, seek support early. You do not need to wait until the situation becomes severe.

Support may include emotional counselling, financial advice, practical planning, and help setting boundaries.

11. Australia-based support and help services

If gambling is causing harm, the following Australian services can help:

• BetStop – the National Self-Exclusion Register: 1800 238 786
• Lifeline: 13 11 14
• Gambling Help Online: 24/7 confidential counselling and support for people affected by gambling harm
• Gambler’s Help Victoria: 1800 858 858
• Gambler’s Help Youthline: 1800 262 376

BetStop is a free Australian Government initiative that lets people self-exclude from licensed Australian online and phone wagering providers in one process. If you need help registering or using an identity document other than a driver’s licence, passport, or Medicare card, BetStop provides assistance on 1800 238 786. The call centre is open Monday to Friday, 9 am to 9 pm AEST/AEDT, except national public holidays.

If you prefer language support or accessibility assistance, BetStop also offers relay and interpreting access through standard Australian support services.

12. How Rainbet may intervene

Where appropriate, Rainbet may take steps to promote safer gambling. These steps may include:

• sending responsible gambling reminders;
• restricting or reviewing account activity where there are signs of harm;
• requesting additional information to support safer use of the service;
• advising a customer to use available limits, take a break, or self-exclude;
• closing or suspending accounts where required for safety or compliance reasons.

Any intervention is intended to protect the customer and reduce risk. It is not a substitute for professional support.

13. Customer responsibility

By using Rainbet, you confirm that you understand the risks of gambling and accept responsibility for your decisions. You are responsible for ensuring that gambling remains a form of entertainment and does not become harmful.

If you are worried about your gambling, you should stop immediately and use the support options listed above.

14. Changes to this policy

We may update this Responsible Gambling policy from time to time to reflect changes in our practices, legal obligations, or support services in Australia. The version published on 28 October 2026 should be treated as the current version unless replaced by a later update.

15. Final message

If gambling is no longer fun, is causing stress, or is affecting your finances, health, or relationships, the safest choice is to stop and get help now. Responsible gambling means knowing your limits, protecting your wellbeing, and asking for support early.